Overview
The system supports front-line staff with transaction flows that include vehicle lookup and external API calls, receipt and barcode or QR workflows, and shift reporting for accountability.
Challenge & goals
Kiosk software fails when touch targets are too small, tariff rules are opaque, or hardware errors strand customers mid-transaction. The goal was resilient daily operation and reporting that matches how sites reconcile at end of shift.
- Touch-first flows sized for gloves, glare, and hurry
- Tariff behaviour that staff can explain to customers
- Continuity when connectivity is imperfect
Delivery approach
Prototyped around real transaction sequences, then hardened integration boundaries for printers and scanners and made sync paths explicit so support teams can reason about state.
Engineering highlights
Multi-tier tariff calculations, hardware integration with clear failure messaging, and hybrid local/cloud data handling for continuity and reporting.
Outcomes
Smoother on-site throughput with fewer stuck transactions and clearer handover between kiosk usage and back-office reporting.